Repairs & maintenance
On 31st October 2014 the management agreement with Walsall Housing Group ended and as from the following day - 1 November 2014 Lyng Community Association took over responsibility for managing its own properties including the repairs service.
Tenants should call 0121 525 5969 for any tenancy or property-related repair enquiries during office hours – our office is open to visitors 10am – 1pm (Phone enquiries – 10.00am-4pm) alternatively email firstname.lastname@example.org
Outside office hours if it is an emergency repair then please call 0300 333 6540.
Our Maintenance Officer Stewart Parkin is responsible for the Lyng repairs service and tenants will see Stewart out and about around the estate. We will also benefit from assistance from Bourneville Property Care staff who have been contracted to look after electrical and gas repairs.
You can visit us at the LCA office at 3 Frank Fisher Way, West Bromwich, West Midlands, B70 7AW. Please note our postcode is B70 7AW, not the postcode shown on Google Maps.
The office is also open for tenants to meet housing staff during our housing surgeries, which take place at the following times BY APPOINTMENT ONLY : • Mondays, 3pm-6pm • Thursdays, 9.30am-12.30pm.
Recharges for Repairs
Likely Rechargeable Repairs in Occupied Dwellings
In addition to the items specifically listed in the tenancy agreement the following repairs are not normally the responsibility of Lyng Community Association and would therefore be classed as rechargeable:
- Correcting alterations or repairs carried out by tenants which are deemed by LCA to be of an unacceptable standard.
- Unauthorised building alterations.
- Willful damage and vandalism to a property where the offender is known and there is sufficient evidence to pursue legal action for criminal damage, The cost of damage caused by children will be recharged to their parents.
- Unblocking of sinks and toilets caused by tenant misuse.
- Unblocking of drains caused by tenant misuse.
- In some cases (for example in blocks of flats) we may unblock sinks, toilets and/or drains when the cause of the blockage is unidentified however, the Association reserves the right to charge for these works if the tenant(s) lifestyle, direct action or lack of action has caused the problem.
- Damage to the fabric of the building, fixtures and fittings and furniture (where provided) by the tenant, any member of their household or anyone visiting the tenant’s home.
- Glass broken by the tenant, any member of their household or anyone visiting the tenant’s home.
- Replacement of keys, fobs and locks where the lock is not faulty (e.g. where keys have been lost). Damage to door entry handset, wiring etc.
- Gaining re-entry to the property where a tenant has locked themselves out.
- Replacement of light bulbs or fluorescent tubes.
- Re-instatement of properties including (for example) replacement of non-standard electrical fittings and testing where appropriate, when a tenant vacates a property.
- More extensive works resulting from the tenant failing to carry out routine repairs under their tenancy agreement or to report repairs which are the Landlord’s responsibility.
- Any damage caused by the tenant’s or others faulty installation or use of faulty appliances, such as leaking washing machines or other portable equipment.
- Fumigations and needle sweeps.
- Re – setting the controls on central heating systems which are otherwise in good working order.
Photo Voltaics (PV) Panel and Solar Thermal Panels.
If you live in a house in the newer part of the Lyng estate built by Barratt then you will benefit from having solar energy panels installed on your roof. The installation was part of the development conditions and the Association installed the following:-
PV Photovoltaics System – these panels generate electricity which reduces the household’s need to draw on electricity from the National Grid – leading to reduced bills for tenants with this system in place.
These solar cells, called photovoltaic (PV) cells by scientists, convert sunlight directly into electricity. PV gets its name from the process of converting light (photons) to electricity (voltage), which is called the PV effect.
These cells don’t need direct sunlight to work – they can still generate some electricity on a cloudy day.
Solar Thermal Panels – these heat up the hot water using energy from the sun and again reduces the energy used to heat up domestic hot water with a good saving on energy costs.
A conventional boiler or immersion heater can be used to make the water hotter, or to provide hot water when solar energy is unavailable. on energy costs.
To see a quick video on the solar panels – look here:-http://greenenergy.solar-san-antonio.com/solar-energy/solar-panels/solar-panels-for-barratt-homes/